Refund and Returns Policy

At EBOR LTD, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which returns and refunds may be accepted.

Eligibility for Returns
Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery. All claims must be reported within a reasonable time after receipt of the goods.

Return Conditions
Returned items must be unused, unopened, and in their original packaging unless the return is due to damage or defect. Proof of purchase may be required to process any return request.

Refund Process
Once a return is approved and the items are received and inspected, refunds will be processed accordingly. Refunds may be issued via the original payment method or as store credit, depending on the situation.

Non-Returnable Items
Due to the nature of wholesale and hygiene-related products, certain items may not be eligible for return unless they are faulty or damaged upon arrival.

Shipping Costs
Shipping costs are non-refundable unless the return is a result of our error.

Contact Information
For all refund or return inquiries, please contact us at info@eborltd.com.